Testimonials

"We have worked with Convene IT for one year.  During that time, they have taken us from a crisis position in terms of IT to one where we have an ongoing excellent relationship and IT that works to a high standard.  The staff are friendly, helpful, very knowledgeable and will go above and beyond to help us.  The service is very efficient and supportive.  They provide a great day to day service but also, they forward plan on our behalf which takes the workload away from our staff.  We find that we are now one step ahead rather than trailing behind in IT terms.  I would highly recommend Convene IT as a service provider.  It has been a painless and stress free transition.  Thanks."

"I would just like to say a big thank you to you and all at Convene IT for your support over the last few weeks.  It is unparalleled what we are experiencing at the moment and the work load you must of have had to deal with, ensuring companies can continue to operate remotely is unprecedented.  People are first to complain when things are not going quite right but do not praise enough when people do good work.  Well I can say that not only have you done good, you have all gone above and beyond ensuring my company can continue to operate the best it can in these very uncertain months ahead.  On behalf of myself and my team, I want to pass my sincere gratitude and thanks onto you and all your employees at Convene IT and hope we can all pull together and do our upmost to see through these very uncertain times."

"We very much appreciate the update and thank you and your team for your continued support.  It is times like these (which we hope will be very few and far between) that make you realise how important good IT support is."

"Just wanted to say a massive thank you for the efforts, both yourself and your staff have put in to assist us in getting our remote working up and running.  When I have had to rely on your team's assistance to solve specific issues, they have all been as polite and helpful as always, despite the immense pressure you are all under."

"I just wanted to say a really big Thank you to you all for the level of service we have been receiving from Convene.  It is definitely the best move we have made in appointing Convene IT support, from sending our first email as an introduction to the install of our equipment and the ongoing support, everyone has been amazing.  This morning I recieved a phone call prior to your office opening hours to ensure that a SAGE upgrade I made last night went well and I had no issues.  Great service!"

"We have had IT support from Convene IT for several years now. It is vital for a small charity to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department, and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies."

"You're all doing an amazing job to support businesses at the moment, the unsung heroes!"

"Following a positive COVID-19 test by one of our office girls over the weekend we made the decision to tell all 7 of them to self-isolate for 2 weeks.  I sent an email to support first thing asking for some help in getting my home computer set up with a remote connection.  I also purchase two laptops so 2 of the girls could log in from home and continue to work.  This email was picked up by Paul.  By the close of business we had two laptops all set up.  I just wanted to say thank you to Paul for all his work and his quick response and let him know it was very much appreciated.  Whilst I will complain if I feel things are not as they should be it is important to say thanks when people really help you out and Convene have really helped me out.  Thanks."

"The COVID-19 pandemic has created difficulties for us all and we have been through and continue to go through challenging times, as I am sure is the case for Convene.  I am so please to say we have been extremely lucky to have the continued support of local businesses such as yours.  It has been very reassuring to have the unstinting support and commitment from your team throughout this period.  In particular, we have been very grateful for your prompt response to our service calls, the enabling staff to work from home and the close liaison with us when addressing our more complicated IT issues.  I have no doubt that the diligence and professionalism of your team has enabled our team to continue to provide our expected level of care for our patients and their families, both with us and our local community.  Thanks once again."

“I would like to thank Jamie for his help this in getting me back up and running on my laptop so quickly.  I firmly believe we should give credit where it is due and I would like to extend my thanks to the whole team at Convene.  Every time I have needed IT support, I have received a first-class service and couldn't thank you all enough - you are all fab!”

“We would like to thank you guys for all your support and help over the past year especially during the very difficult lockdown period which allowed us to operate successfully”

“As you know, I love and appreciate everyone in the Convene IT team, as you're all so helpful and friendly.  Just wanted to say an extra special shout out to Jacob though for a huge piece of work he's helped me with in the last couple of days.  It was so complicated and I was losing my mind a bit but he reassured me and completed a lot of things I couldn't have.  He really went above and beyond what we would usually need."

Just to say a huge thank you to Jacob for all his hard work in setting up our new office.  He’s been amazing and VERY patient with all of our team.  He has helped loads and hopefully led some of our organistion into the 21^st Century.  Our staff thinks he's wonderful and always smiling(we think, under his mask).  He’s definitely convinced the team that we have made the right choice going over to you.

"A huge thank you to Convene IT for your team's support and for going above and beyond during our new server upgrade. We opted to install a secondary server at the same time to provide additional resilience to maximise operations and keep downtime to an absolute minimum."

“Convene IT are simply the best.  Since our first day to this day there has never been 1 issue that wasn’t sorted asap. I can’t praise them enough all the staff are superb at their job, no fuss just gets it done. It’s a 10/10 from me. Thanks”

"Ken was fab, very reassuring and friendly. He made me feel comfortable about the difficulties I had got into with my laptop. He explained everything clearly and ensured I understood each step. 10/10 for service well done and thank you."

"I just wanted to pass on my thanks for the fantastic job Peter has done in getting everything set up and straight for us since Convene took over our IT management.  He has been the ultimate professional and very easy to deal with despite us not always having the information or understanding at certain points!!  The support team have always been very quick to deal with any day to day issues we have had that has needed sorting.  We look forward to continuing a good partnership in 2021."

"Hope you have a great Christmas and thanks for all that you have done for us – I can’t even begin to imagine how we would have managed with you guys!!"

Tom was fantastic, as always. Very supportive, efficient and always goes that extra mile to make sure that everything is working correctly before he leaves me.  He is also able to understand my ramblings when I appear to be unable to vocalise what I need. Thank you Tom!

"Always a fantastic service - can't praise the patience of the staff highly enough, particularly Jack and Jacob.  Really appreciate the time they take, especially as I am hopeless with technology!"

"Karolina has done an amazing job assisting me with an issue.  She has gone the extra mile to ensure the issue was resolved.  Kept me updated throughout and consistently tried new things to try and resolve the issue.  She has been professional and a pleasure to work with during this time.  If you guys have an employee of the month, my vote goes to Karolina!"

"Thanks for the quick service.  Excellent reaction time and has saved us a lot of waiting around."

"Your guys (Ken & Sam) helped us with Sage update this morning, they were great so I thought I’d write and say thanks.  We are approaching 5 months with Convene and I must say I’ve been really impressed with the support we get from your team.  Great levels of professionalism and it seems every time we ring, regardless of who picks up the phone, we get the same service and one way or another they find a way to fix the problem.  Excellent stuff thanks."

"Karolina made an arrangement, stuck to it, communicated about availability during the day and set everything up grand!  Thank you!"

"Jacob is always very personable and explains what he's doing.  Even if he can't resolve a problem he will always what the next steps are.  Great Support :)"

"Efficient and speedy as ever.  We call you the "best company in the world" in our office.  As you have never failed to fix any of our problems."

“Top class service - as always!! Nothing is ever too much trouble and Martyn was only happy to spend the time until we reached a resolution. Thank you Martyn!"