Do you simply Google local providers and pick one from the top three? Do you read reviews? Do you ask around other local businesses? Do you dig out that marketing email sent to you 6 months ago? If you are not given a solid recommendation, then a combination of one or a few of the options are left are your only choice…
Convene IT is a Business Specialist IT Support MSP based in Lancashire. Our sole purpose is to deliver Industry Leading Customer Service for our customers and essentially become their IT Department looking after everything from Security and Backups to Upgrades and Maintenance of Equipment. With two physical sites based in Chorley and Salford we cover the majority of the North West.
We are proud to say that our approach to looking after our customers comes from our desire to help in the most ethically sensitive way possible. We are not run by investors and are totally independent of any other company such as Telecoms, Security or Website/SEO which means we work in the best interest of our customers and what is best for our bottom line. IT Support is what we do and what we like doing so we just want to do more of it!
Our IT Support Package is all inclusive and covers all Remote and On-Site Support
All Calls are answered by an engineer. We do not have an answering service who will ask someone to get back to you
We don’t ask our customers to Raise a Ticket
We look after all system upgrades including 3rd party software on our customers behalf manually
We also manually check all our customers Backups to ensure the right data is being backed up and alert them if there are any abnormalities
We are very proactive with our customers, if there is a solution we know of that will help them in their working day we will contact them to discuss the details and implement if required
Likewise, if our customers have anything they are looking to improve or change we are more than happy to help
As we don’t charge extra for any support calls or visits our engineers simply have to concentrate on dealing with calls. Our proactive approach means that risks are kept to a minimum
